How to Take a Screenshot for Optimum Tech Support

Clients of Tech Guru, Minnesota’s most trust tech support company, know they can rely on lightning-fast response to their computer issues when they call for help.  One of the most basic tools in Tech Guru’s ability to assist you is by viewing a screenshot of your computer – a still picture of exactly what you are viewing on your screen. 

screenshot resized 600

If you don’t know how to take a screenshot, follow the instructions for your particular operating system (OS) and send it to us before you call for support.  There are multiple steps in this process, but we know you can handle them:

Step 1 – Take the screen shot
Step 2 – Email it to us

Windows XP or Windows 7

  • Press Print Screen (or PRT SCR).
  • Open a Compose window in your email client, select the body, and paste.  Enter in Tech Guru’s support email address in the “TO” field, and include an informative subject.


  • On an iOS device – iPod touch, iPad and iPhone – simply press and release the home button and the power/sleep button at the same time.  The screen should flash white and there should be a camera shutter sound (if the volume is on) to indicate a successful screenshot. Open the Photos app and tap Camera Roll to view the screenshot.
  • To attach a photo or video from within the Mail app, tap and hold to bring up the standard Select, Select All, Paste option. Tap the arrow on the right side located next to Paste.  Select Insert Photo or Video. You will then see your Camera Roll and Photo Stream, allowing you to select the media you’d like to attach to the e-mail.

It really is that easy.  Can you believe you put off trying it for this long?

If you’re not yet a Tech Guru client and speedy resolution to your computer problems sounds attractive, we’d be happy to meet for a free technology consultation.

Dan Moshe helps business owners in the Minneapolis area with all things tech, and is the CEO of the Caring IT company Tech Guru.  He cares about your business as much as you do!