Jackson Property Management found solutions to several IT Maintenance & Support problems by partnering with Tech Guru’s IT Project Management team on a variety of projects including, integrated email, a firewall and a IT server upgrade.
Challenges
- Email system did not sync with mobile devices
- Frequent virus infections
- HVAC management system issues
The Solution
Hosted Exchange Keep Everyone on the Same Page
- Tech Guru performed a white-glove email migration and configured smartphones to connect to the service consistent with what the home office was using
- Mail, calendar, contacts, and tasks are now synchronized continuously between multiple devices.
- Outlook Web Access provides a near Outlook experience with access to the same information as the desktop version of Outlook
Enhanced Firewall Security Keeps Computers Running Smoothly
- Tech Guru put advanced internet access controls in place to prevent viruses from even being downloaded in the first place
- The firewall is managed and monitored on an ongoing basis to protect from emerging threats
- User productivity has improved and virus infections from internet sources have been eliminated
Premise Server Keeps the Building Cool
- Tech Guru coordinated directly with HVAC software vendor to ensure a smooth transition to the new server
- The server is monitored around the clock to ensure that building temperatures are regulated properly
- Regular backups and a disaster recovery plan provide peace of mind
Posted in Case Studies