Tech Commandment #4: There are No Dumb Questions in IT

Minneapolis IT support company Tech Guru presents the fourth in a ten-part series called The 10 Tech Commandments of Business.

Tech Guru CEO Dan Moshe has worked with his valued clients for long enough to lay down some rules when it comes to technology and business.  Last time, Dan covered Tech Commandment #3: Bigger Isn’t Always Better When it Comes to the Cost of IT.  This week, Dan explains that you’re not the only person in the room who feels lost about technology much of the time.

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Having a Tech Complex

It is not uncommon for people to be held hostage by their fears surrounding technology.  People go to great lengths to avoid feeling foolish and admitting they don’t know how to do something.  Instead of taking the time to get the help they need, they find a way around their problem or avoid it altogether.

Want to know a secret?  “Technology really is as complicated as it seems,” explains Tech Guru founder and CEO Dan Moshe.  Even for seasoned tech experts, there is always new software, the latest app, or an incredible development that calls for insight from another person in the know.  The difference with this group?  Experts ask questions when they don’t know how to do something (or they would quickly have to stop calling themselves experts).

Humility Required

Rest assured, you’re not the only one who doesn’t understand what is currently beyond your  comprehension  If you think everyone else knows more than you, you’re wrong.  The next time you face a technology problem that leaves you in a cold sweat, find someone to ask about it.  It may be the co-worker in the next office, your daughter, or best of all, your IT service provider.  Education and training are the cornerstones to understanding technology, and there’s no better time than the present to find a path that includes both.

Why learn what you can about the options available to your business?  Dan says, “Even if you don’t understand the systems and processes, you’ll know what choices you have and what questions to ask.”  He encourages people to be their own advocates in technology, and to fight for the best interest of their business by educating themselves.  After all, “no one knows your business like you do,” says Dan.

Tech People Love to Talk About Tech

If you have IT staff working with your company, your safest bet is to ask them for support on the issues that confuse you.  Don’t be disheartened if you don’t get the help you need on your first try.  Like a doctor with a good bedside manner, the right IT person will patiently go over your issues in language you can understand and help you learn how to navigate the situation in the future.

At Tech Guru, part of our proven process is educating clients on the technology we implement in their offices. Tech Guru staff doesn’t get frustrated or exasperated when you have an IT question.  In fact, it’s the opposite!  We love to help you get comfortable and confident in all your interactions with your computer, your smartphone, or your apps.

Explanation and education are included in every one of Tech Guru’s services.  We want you to easily understand what you’re options are.  So, really, won’t you let us know if you have any questions?

Check in next time when we talk about Tech Commandment #5: Don’t Do it Yourself.

Dan Moshe helps business owners in the Minneapolis area with all things tech, and is the CEO of the Caring IT company Tech Guru.  He cares about your business as much as you do!